Shipping Policy

Effective Date: November 18, 2025

Last Updated: November 18, 2025

At Drewett and Co, we offer both digital products and physical products. Our shipping and delivery methods vary depending on the type of product you purchase.

Digital Products

Instant Delivery

Digital products are delivered instantly upon successful payment and order confirmation. There is no physical shipping involved.

How You'll Receive Digital Products

Once your order is complete, you will receive:

Immediate download link on the order confirmation page
Email confirmation with download link(s) sent to the email address provided at checkout
Account access (if you created an account) where you can view and download your purchases at any time

Download Instructions

Download links are typically valid for 90 days from the date of purchase
You can download your digital products unlimited times within the valid period
If your download link expires or you experience technical difficulties, contact us at info@drewettandco.com and we will resend the link.

Delivery Timeframe

Most digital products are available for download immediately. In rare cases, delivery may take up to 2 hours due to payment processing or system delays.

If you have not received your digital product within 2 hours of purchase, please:

Check your spam or junk email folder
Verify the email address you provided at checkout is correct
Contact us at info@drewettandco.com with your order number

No Shipping Costs

Digital products have no shipping costs as they are delivered electronically.

Physical Products

Our physical products are fulfilled and shipped by our trusted third-party partner. We do not handle, store, or ship these items directly.

Because these items are produced and shipped by a third party:

Shipping times may vary based on product type and destination
We have limited control over production and shipping timelines
Tracking information will be provided by the fulfillment partner

Production Time

Items are made to order. Production typically takes:

2-5 business days for most items
5-7 business days for complex or custom items

Production time begins after your order is placed and payment is confirmed. Production times do not include shipping time.

Shipping Locations

We currently ship physical products to addresses within the United States only. We do not offer international shipping for physical items at this time.

If you need shipping to a location outside the United States, please contact us at info@drewettandco.com to discuss options.

Shipping Methods and Times

Shipping times vary based on the shipping method you select at checkout and your delivery location. Estimated shipping times are as follows:

Standard Shipping: 5-10 business days after production is complete
Expedited Shipping: 2-5 business days after production is complete

Total Delivery Time = Production Time + Shipping Time

For example, if production takes 3 business days and you select standard shipping (7 business days), your total delivery time would be approximately 10 business days from order placement.

Shipping Costs

Shipping costs for physical products are calculated at checkout based on:

Item size and weight
Shipping destination
Shipping method selected

Shipping costs are displayed before you complete your purchase.

Order Tracking

Once your physical item has been produced and shipped, you will receive:

Shipping confirmation email with tracking information
Tracking number to monitor your package's delivery status
Carrier information (e.g., USPS, UPS, FedEx)

You can track your order using the tracking number provided through the carrier's website.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:

High order volume or seasonal demand
Production delays by the fulfillment partner
Shipping carrier delays
Weather conditions or natural disasters
Customs delays (if applicable)
Incorrect or incomplete shipping address provided by the customer

We are not responsible for delays caused by third-party fulfillment partners or shipping carriers. If your order is significantly delayed, please contact us at info@drewettandco.com and we will work with the fulfillment partner to investigate.

Lost or Damaged Packages

If your physical item arrives damaged or is lost during shipping:

Contact us immediately at info@drewettandco.com within 7 days of the expected delivery date
Provide your order number and description of the issue
Include photos if the item arrived damaged

We will work with our fulfillment partner to investigate and provide a replacement or refund as appropriate.

Important: Once a package is marked as "delivered" by the shipping carrier, we are not responsible for lost or stolen packages. We recommend:

Providing a secure delivery location at checkout
Adding delivery instructions for the carrier
Using a business address or alternative secure location if package theft is a concern

Incorrect Shipping Address

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize you provided an incorrect address:

Contact us immediately at info@drewettandco.com
If the order has not yet shipped, we may be able to update the address
If the order has already shipped, we cannot reroute the package

Orders returned to us due to an incorrect address may be subject to additional shipping fees for re-shipment.

Address Changes

If you need to change your shipping address after placing an order:

Contact us immediately at info@drewettandco.com with your order number and new address
We will attempt to update the address if the order has not yet been sent to production
Once production has started, address changes cannot be made

Mixed Orders (Digital + Physical Products)

If your order contains both digital and physical products:

Digital products will be delivered immediately upon purchase
Physical products will be shipped separately according to the fulfillment timeline
You will receive separate confirmations for digital delivery and physical shipment

Order Issues and Customer Support

If you experience any issues with delivery or shipping, please contact us: Drewett and Co via Email: info@drewettandco.com

We are committed to resolving any delivery issues as quickly as possible and will work with our fulfillment partners to ensure your satisfaction.

International Shipping (Future)

We currently ship physical products only within the United States. If we expand to international shipping in the future, this policy will be updated with additional information regarding:

International shipping rates
Customs, duties, and taxes
Estimated international delivery times

Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website after changes constitutes acceptance of the updated policy.

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.