Refund Policy

Effective Date: November 18, 2025

Last Updated: November 18, 2025

At Drewett and Co, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website.

Physical Products

Return Window

You may return eligible physical products within 30 days of the delivery date for a full refund or exchange.

Eligibility Requirements

To be eligible for a return, physical products must meet the following conditions:

Items must be unused, unworn, and in the same condition as when you received them
Items must be in their original packaging with all tags, labels, and accessories included
Proof of purchase (order confirmation or receipt) must be provided
Items must not be damaged due to misuse or normal wear

Non-Returnable Physical Items

The following physical items are not eligible for return or refund:

Items marked as "Final Sale" or "Clearance"
Personalized or custom-made items
Intimate apparel or hygiene-related products
Perishable goods
Gift cards
Items damaged due to misuse, neglect, or accidents after delivery

How to Return Physical Products

To initiate a return of a physical product:

Contact us within the return window at [insert contact email] or [insert phone number]
Provide your order number and the reason for your return
Await return authorization - We will provide you with return instructions and, if applicable, a return authorization number
Ship the item back to the address provided in your return authorization

Important: Please do not ship items back to us without first contacting us and receiving return authorization. Unauthorized returns may not be processed.

Return Shipping Costs

Our Error or Defective Products: If the return is due to our error (e.g., wrong item shipped, defective product, damaged in transit), we will cover the return shipping costs and provide a prepaid return label
Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size/color, you are responsible for return shipping costs
Tip: We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item

Digital Products

Non-Refundable Policy

All digital products are non-refundable. Due to the nature of digital goods, once a digital product has been purchased and delivered (via download link or email), it cannot be returned or refunded.

Digital products include, but are not limited to:

Downloadable files (PDFs, templates, graphics, etc.)
Digital guides and e-books
Online courses or video content
Software or digital tools
Digital licenses or subscriptions
Any other electronically delivered content

Why Digital Products Are Non-Refundable

Digital products are delivered instantly and cannot be "returned" in the traditional sense once accessed or downloaded. By purchasing digital products, you acknowledge that:

You understand what you are purchasing before completing the transaction
You have reviewed product descriptions, previews, and specifications
Once downloaded or accessed, the product cannot be returned
All sales of digital products are final

Exceptions for Digital Products

We may consider refunds for digital products only in the following exceptional circumstances:

Technical Issues: If you experience technical problems that prevent you from accessing or using the digital product, and we are unable to resolve the issue within a reasonable timeframe
Duplicate Purchase: If you accidentally purchase the same digital product more than once
Our Error: If we deliver the wrong digital product or fail to deliver the product entirely

To request an exception, contact us at info@drewettandco.com within 7 days of purchase with detailed information about the issue.

Refund Processing

Inspection and Approval

Once we receive your returned physical product, we will inspect it to ensure it meets our return eligibility requirements. We will notify you by email once we have received and inspected your return.

Refund Timeline

If your return is approved:

Physical Products: Your refund will be processed within 10 business days of approval
Refund Method: Refunds will be issued to the original payment method used for the purchase
Processing Time: Please allow 10 additional business days for the refund to appear in your account, depending on your financial institution

Partial Refunds

In some cases, we may issue a partial refund:

Items returned without original packaging or with missing components
Items showing signs of use beyond inspection
Items returned after the return window has expired (at our discretion)

Non-Refundable Charges

Please note that the following charges are non-refundable:

Original shipping and handling costs (unless the return is due to our error)
Return shipping costs (unless the return is due to our error)
Gift wrapping fees
Any applicable taxes (unless required by law)

Exchanges

Physical Product Exchanges

If you would like to exchange a physical product for a different size, color, or item, please contact us at info@drewettandco.com.

Exchanges are subject to product availability.

The fastest way to ensure you get the item you want is to return the original item for a refund and place a new order for the item you prefer.

Digital Product Exchanges

Digital products cannot be exchanged once purchased and delivered.

Damaged or Defective Products

If you receive a damaged or defective product:

Contact us immediately at [insert contact email] within 7 days of delivery
Provide photographic evidence of the damage or defect
Include your order number and a description of the issue

We will work with you to resolve the issue by providing a replacement, repair, or full refund, including return shipping costs if applicable.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. However, we encourage you to:

Check with neighbors or household members
Contact the shipping carrier directly
File a claim with the carrier if applicable

If you have concerns about package theft, consider providing delivery instructions or using a secure delivery location at checkout.

Incorrect Items

If you receive the wrong item, please contact us immediately at info@drewettandco.com within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

Cancellations

Order Cancellations

You may cancel your order before it has been shipped. Once an order has shipped, you must follow our standard return process.

To cancel an order:

Contact us immediately at info@drewettandco.com
Provide your order number and request cancellation
If the order has not yet shipped, we will cancel it and issue a full refund

Subscription Cancellations

If you have purchased a subscription-based product or service, you may cancel your subscription at any time. Cancellation terms will depend on the specific subscription plan and will be outlined at the time of purchase.

If you have any questions about our Refund Policy, returns, or exchanges, please contact us:

Drewett and Co
Email: info@drewettandco.com

We are here to help and will respond to your inquiry as quickly as possible.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.